Refund Policy
Effective date: 18 September 2026
This Refund Policy applies to purchases of audiobooks and related digital content from the FAB Audiobook Store at fabaudiobookstore.com.
The Store is operated by First Audiobooks Limited, a company incorporated in Gibraltar under Company No. 124089, whose registered office is at Suite 4.3.02, Eurotowers, Gibraltar, GX11 1AA. Address for service: info@firstaudiobooks.com.
1. Paddle is the Merchant of Record
Where your purchase is processed through Paddle, Paddle acts as the authorised reseller and Merchant of Record for the transaction. Payment, refunds and statutory withdrawal rights are therefore also subject to Paddle’s applicable Buyer Terms and Refund Policy.
Refunds for Paddle transactions must be processed through Paddle. First Audiobooks Limited does not make a separate direct repayment to a purchaser for a transaction processed by Paddle.
2. Digital content and withdrawal rights
In jurisdictions which provide a statutory cancellation or withdrawal period for digital content, you may have a right to withdraw from a purchase within the period provided by applicable law.
Where permitted by applicable law, that right may end once downloading, streaming or other supply or use of the digital content begins, provided that you gave the necessary express consent to immediate supply and acknowledged the effect on your withdrawal right.
Nothing in this Refund Policy limits any statutory right that cannot lawfully be excluded or restricted.
3. When a refund may be available
Subject to Paddle’s applicable terms and mandatory consumer law, a refund may be considered where, for example:
- you were charged incorrectly;
- you did not receive access to the audiobook because of a genuine delivery failure that cannot reasonably be remedied;
- the supplied audiobook is materially different from the product purchased;
- the digital file is defective and we are unable to provide a working replacement; or
- applicable consumer law otherwise requires a refund.
4. Change of mind after access has begun
Because audiobooks are digital content capable of being streamed, accessed or downloaded immediately, we do not offer a separate unconditional change-of-mind refund once supply or use of the audiobook has begun, except where Paddle’s terms, its discretion, or applicable law provides otherwise.
The availability of a free or playable sample is intended to help you assess an audiobook before purchasing.
5. Technical problems
If you experience a genuine technical problem accessing an audiobook, please contact us first at info@firstaudiobooks.com.
Where reasonably possible, we may attempt to resolve the problem by providing fresh delivery instructions, correcting account or delivery information, or arranging replacement access through BookFunnel or another delivery service.
If a material technical failure cannot reasonably be corrected, any refund or other remedy will be handled in accordance with Paddle’s applicable terms and mandatory consumer law.
6. How to request a refund
For a purchase processed by Paddle, you may request assistance or a refund through Paddle’s buyer support service. You may also contact us at info@firstaudiobooks.com and we will assist with information about the relevant transaction where appropriate.
Please provide enough information to identify the purchase, such as the purchaser’s email address, transaction reference and audiobook title. Do not send full payment-card details to First Audiobooks Limited.
7. Refund abuse and fraud
Refunds may be refused where permitted by law if there is evidence of fraud, abuse, repeated improper refund requests, unauthorised copying or distribution, or other conduct inconsistent with the purchaser’s licence or applicable terms.
8. Relationship with our Terms & Conditions
This Refund Policy should be read together with the FAB Audiobook Store Terms & Conditions and Privacy Policy.
If there is any conflict between this Refund Policy and a mandatory consumer right which applies to you, the mandatory right prevails to the extent required by law.
9. Contact
First Audiobooks Limited
Company No. 124089
Suite 4.3.02, Eurotowers
Gibraltar, GX11 1AA
Address for service: info@firstaudiobooks.com
Last updated: 18 September 2026